DVLA full list scams that could cost drivers as warning issued to motorists
The official driving agency has released a list of ways you can help protect yourself from being scammed
The Driver and Vehicle Licensing Agency (DVLA) has updated its list of scam warnings, reminding motorists how they can keep themselves safe from fraudsters. The latest figures show that in 2024, almost 20,000 customers called DVLA’s contact centre to report fraudulent activity across the motoring industry.
Scammers are getting smarter, coming up with increasingly sophisticated ways to trick their victims. It has never been more important for motorists to be vigilant and aware of how to recognise fraudulent emails, texts, websites and calls.
Some of the DVLA's scam warnings can be applied across other areas of official governance. Find the full list below:
Only use GOV.UK
The DVLA reminds drivers that the only place to access official information on its services is GOV.UK. Using any other website could mean you’ll be charged more for services that are either cheaper or completely free on GOV.UK. Other websites may even be fraudulent, so the advice is to always use GOV.UK when transacting with DVLA.
Never share your driving licence or vehicle information online
Getting your driving licence is always a big milestone, with many a new driver tempted to share their new shiny licence or V5C (log book) on social media.
However, both documents contain key identifying details that scammers can use to steal your identity or even clone your vehicle. This could result in you receiving parking, congestion or speeding fines that you were not responsible for.
Beware of emails and texts asking you to confirm personal details
Fraudsters will often send emails or text messages to unsuspecting victims asking them to confirm personal details, such as bank or payment information. They may even send messages that claim you are entitled to a hefty vehicle tax refund.
The DVLA has assured that it will never ask for your bank account details or request confirmation of payment details. The only time you'll be asked to confirm your details by email or text is if you have a live enquiry with us.
Vehicle tax refunds are issued automatically – never via an email with a link!
If you receive one of these emails, calls or texts, do not click on any links. Instead, report it to the National Cyber Security Centre and delete it immediately.
Beware of websites impersonating DVLA
Scammers create websites that attempt to impersonate DVLA and may appear legitimate. These sites will often charge additional fees for services you can get for free or at a lower cost on GOV.UK, including driving licence applications, vehicle tax transactions and Clean Air Zone (CAZ) payments.
If you suspect a scam or see any other suspicious activity, you can:
- Report phishing emails to the National Cyber Security Centre
- Report online scams to Report Fraud
- Report misleading adverts to search engines